Faq
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) to most locations. Shipping costs vary depending on your location and order size.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Additional customs fees may apply depending on your country's regulations.
Product Information
Are your mechanical keyboards hot-swappable?
Many of our mechanical keyboards feature hot-swappable sockets, allowing for easy switch replacement. Product descriptions clearly indicate this feature for each model.
What keycap materials do you offer?
Our keycaps come in ABS plastic (durable with smooth texture) and PBT plastic (more resistant to shine and wear). Some premium sets feature double-shot molding for enhanced durability.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Do your products come with warranty?
All our products come with a minimum 1-year manufacturer's warranty against defects. Some premium items may have extended warranty periods - please check individual product pages for details.
Technical Support
How do I clean my mechanical keyboard?
We recommend using compressed air for regular cleaning. For deeper cleaning, use isopropyl alcohol (70% or higher) on a microfiber cloth. Never submerge your keyboard in liquid.
Why is my mouse not responding properly?
First try these troubleshooting steps: 1) Check battery level (for wireless models) 2) Try a different USB port 3) Clean the sensor lens 4) Update drivers from manufacturer's website.
If you don't find answers to your questions here, please use our contact form and our support team will respond within 24 hours on business days.